Customers have 7 days from receiving their order to initiate a return.
Returns are only accepted if the item is incorrect or faulty.
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
Once the goods are returned, you will be entitled to receive a refund. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CHANGE OF MIND
We do not accept returns for change of mind.
To start the return process please email us at mr.soakthesauce@gmail.com with the order number, reason for return and any relevant information.
CANCELLATION FEE
£40 cancellation fee.